In case of a customer has changed their mind, found an alternative product or due to a delay in delivery, Universal Restaurant Equipment will only accept returns or offer refunds within 15 days of purchase.
Applicable freight fees and a 30% re-stocking fee will be deducted from your refund credit. One can also apply to orders cancelled while in transit.
Products might be returned if they are not of agreeable quality, not adequate for purpose or have suffered a significant failure. However, refunds will subject to the return policies of the manufacturers.
If a product has been approved for return to the manufacturer, any costs involved in returning the product will be payable by the customer and not Universal Restaurant Equipment Pty Ltd.
We will only issue refunds in exceptional circumstances. These refunds will subject to the manufacturers’ terms and conditions.
Except to the extent otherwise needed by law (including, without limitation, the New Zealand Consumer Law), Universal Restaurant Equipment Pty Ltd will not be responsible to you, or any other individual, for any damage, loss, expenditure or cost incurred due to a direct or indirect delay in you getting any refund due to you, whether in negligence, contract or any other tort, equity, repayment, strict accountability, under law or otherwise at all.
All orders are final, and no refunds or returns will be unless one of the above exceptions applies.
